Support

Something not working, or a question about your coaching? Email us and a person will reply.

We answer within one business day. Include the email address on your account so we can find it.

Common questions

I paid for coaching and cannot see my plan

Payments confirm within a few minutes. If your plan has not appeared after that, email us with the phone number or email you used at checkout and we will find the payment and unlock it.

I want a refund

Email us with the payment date and amount. Refunds are handled case by case through Paymob, the card processor we use.

How do I stop being charged?

Nothing charges automatically. Every payment happens only when you open a payment page and enter your card yourself. A coaching period simply ends when it ends. You can also end an arrangement early in the app under My Plan.

How do I delete my account?

In the app: Profile → Settings → Delete Account. This permanently removes your personal data, apart from records we are legally required to keep such as payment records.

How do I report something or block someone?

Use the ⋮ menu on any post or comment, long-press a chat message, or the report action on a coach profile. Reports reach a moderator and are reviewed within 24 hours. You can block anyone from their profile, or manage blocks under Profile → Settings → Blocked users.

What happens to my Apple Health data?

Connecting Apple Health is optional. The app reads daily totals only and never writes anything back. Your activity stays on your device unless you separately choose to share it with your coach, and turning that off deletes what we received.

I am a coach and need help with my clients or payouts

Email us from the address on your coach account and tell us what you are trying to do.