Privacy Policy

Who we are

ProCoach Fit ("ProCoach", "we") is a fitness coaching marketplace that connects clients with independent coaches for personalized workout and nutrition coaching. This policy explains what data we collect and how we use it.

Information we collect

Account details: your name, email address, and phone number. Fitness data you choose to provide: goals, height, weight, body measurements, injuries and limitations, workout logs, food logs, and progress photos. Usage data: which screens and features you use, collected with our analytics provider (PostHog) so we can improve the app — never for advertising, and never to track you across other apps. Apple Health data, only if you connect it — see the next section.

Meal photos

When you scan a meal, the photo is sent to our AI service provider only to estimate what is on the plate. It is processed in real time and is not stored — we keep only a fingerprint of the image, so the same photo returns the same result. This applies whether or not you have an account.

Voice and AI plans

When you describe a meal by voice or text, the text (not your voice) is sent to our AI service provider only to estimate the calories.

Coaches can make a meal plan or workout program with AI. The coach's instructions and the client's targets, goals and training level are sent to our AI service provider (Anthropic) only to build a draft for the coach to review. Names, contact details, and injuries or limitations are not sent.

If cloud voice is turned on, what a coach says into the AI plan microphone is recorded and sent to our speech-to-text provider (OpenAI) only to write it down. We do not store the recording. Our AI providers do not use this data to train their models, and may keep it for a limited time (up to 30 days) only to detect abuse.

Apple Health data

If you connect Apple Health, ProCoach reads only your daily activity and sleep totals: steps, active energy, exercise minutes, time asleep, and time in bed. Access is READ-ONLY — the app never writes anything back to Health.

Connecting Health keeps that data on your device, where only you see it. It is sent to our servers and to your coach only if you separately turn on sharing with your coach, which is off by default. Even then we store daily totals only, never the individual samples behind them.

Health data is used for one purpose: showing your activity next to your training, and letting the coach you chose see it. It is never used for advertising or marketing, never sold, never shared with anyone else, and never used for data mining.

You can withdraw access at any time in the iOS Settings app under Privacy & Security > Health. Turning off sharing with your coach inside ProCoach permanently deletes the activity we already received from your device.

How your data is used

Your fitness data is shared only with the coach you train with, so they can build and adjust your program. We never sell your personal data to third parties or use it for advertising.

Payments

Payments are processed securely by Paymob, our licensed payment provider. We never see or store your full card details. We keep records of your coaching plans and transactions for billing and legal purposes.

Security

Your data is transmitted over encrypted connections and stored with access controls. Sensitive payout details are additionally encrypted at rest.

Data retention

Your profile, fitness logs, measurements, progress photos, check-ins and chat messages are kept while your account is active. When you delete your account in Settings, it is closed immediately, and within 30 days we permanently erase your personal data: your name, email, phone, photos, health and fitness data, uploaded files, and the messages you sent. Payment and transaction records are kept for as long as tax and accounting law requires, without your name or contact details. Meal photos and body-composition files are never stored, and Apple Health data is deleted as soon as you turn off sharing with your coach. Usage analytics are tied to an internal ID only, never your name or contact details, so after erasure they can no longer be linked to you. Backups made before your deletion are overwritten within 14 days.

Your rights & account deletion

You can access and update your profile at any time. You can delete your account from Settings at any time; it is closed immediately and your personal data is erased within 30 days, as described under Data retention.

Contact

Questions about this policy or your data? Contact us at support@procoachfit.com.